Our unwavering commitment to quality is at the heart of everything we do, from product development to customer service.
Adhering to these quality standards ensures we consistently deliver high-quality products and services that meet both customer expectations and regulatory requirements, while continuously seeking ways to improve and enhance customer satisfaction.
Since our founding, LATICRETE has been committed to quality for products, customers, and employers. We operate a quality management system that complies with the requirements of ISO 9001:2015 for the design, production and technical support of our installation materials.
L’ISO 9001 :2015 spécifie les exigences d’un système de management de la qualité lorsqu’un organisme :
- doit démontrer sa capacité à fournir de façon constante des produits et des services qui répondent aux exigences des clients et aux exigences légales et réglementaires applicables ;
- vise à améliorer la satisfaction du client grâce à l’application efficace du système, y compris les processus d’amélioration du système et l’assurance de la conformité au client et aux exigences légales et réglementaires applicables.